Delivery Timeline:

Orders are dispatched within 24 hours of confirmation. Once dispatched, delivery usually takes 7 - 10 working days.

Exchange & Return Policy:

• An unboxing video is mandatory for every exchange or return request. Please record the entire unboxing process, without cuts, so that any discrepancy can be resolved without delay.

• Exchanges and replacements are accepted only if the product has a manufacturing defect, arrived damaged, or is not the item you ordered.

• Items sent back for exchange must be unused, unwashed, and carry all their original tags.

• Please raise your exchange or replacement request within 24 hours of receiving your order. Contact us immediately if the item is defective, damaged, or incorrect, so we can resolve it promptly.

• Every item returned for exchange goes through a quality check to confirm it is unused, unwashed, and still tagged. Exchanges are processed only after the item passes this inspection.

• If an item is found to have been used or washed, it will be sent back to you and the delivery fee will be payable by you.

• We accept returns of complete items only. Sets, multipacks, and combos cannot be partially returned.

• Once your return or exchange request is approved, your replacement will be delivered within 7 days.

How to initiate a return, refund, or replacement request:

Please inspect your order as soon as you receive it. If you find a manufacturing defect, or an incorrect or missing item, contact us within 24 hours of delivery with photos and your unboxing video. We will review the issue and help you out promptly.

Email us at tayusenterprise@gmail.com or call us on +91 9363867151.

Our address is: Tayus, A 403 Phase 1, XS real courtyard, Neelambur, Coimbatore, Tamil Nadu 641062, India.

Returns, Refunds, or Replacement on prepaid orders:

• Cancellations and refunds are possible only before the order is dispatched. As orders leave us within 24 hours, please reach out as soon as possible. Approved refunds are issued automatically and take up to 7 days to reflect in your account.

• Shipping fees are non-refundable.

• All exchange and replacement requests are subject to our approval and to stock availability.

• No refunds or replacements are considered for international orders placed outside India.

• Customs duty on all international orders is to be borne by the customer.

• We accept return, refund, or replacement requests only if the original invoice and packaging are retained and the product is unused.

• We do not accept return or refund requests on any sale or clearance items.

• Our products follow standardised sizes, but these are not one-size-fits-all. Please measure your little one and double-check the size chart for a perfect fit before you place your order.

Shipping, Returns/Refunds, or Replacements on Cash-on-Delivery (COD) orders:

• A delivery fee of INR 75 applies to every Cash-on-Delivery (COD) order, and this fee is non-refundable.

• For refunds on COD orders, kindly share your bank account details so that we can transfer the amount.

• Express shipping is not available on Cash-on-Delivery (COD) orders.

We appreciate your trust in Tayus. We are here to serve you. If you run into any issue or have a question about our returns, refunds, or replacement policy, please contact us. We promise to help you!