FAQ

Yes — Cash on Delivery is available at checkout across India, so you can pay when your order arrives. A delivery fee of ₹75 applies to every COD order, and that fee is non-refundable. Express shipping isn't available on COD orders.

Orders are dispatched within 24 hours of confirmation. Once dispatched, delivery usually takes 3-7 working days anywhere in India.

Yes — our combo packs and hospital kits ship free across India. Shipping fees, where they apply, are non-refundable. The ₹75 COD charge is a payment handling fee, not a shipping charge.

Cancellations are only possible before your order is dispatched — and because we dispatch within 24 hours, please reach out as soon as you can. Call or WhatsApp us on +91 93638 67151 for the fastest response.

We're not able to offer refunds or replacements on orders placed outside India, and any customs duty on international orders is payable by you. If you're ordering from abroad, please write to us first so we can tell you what's possible.

Comfy Fit is our classic relaxed cut. Snug Fit has a closer, body-hugging shape with a larger padding area and a wider rib at the leg openings — for extra absorbency and a more secure, leak-free fit that stays put.

Both are soft, 4-layer cotton padded underwear.

• Dry Feel Langots — newborns and the early months
• Cloth Diapers — grow with baby from around 3 months to 3 years
• Padded underwear (Comfy or Snug) — ideal for diaper-free time and potty training, roughly 6 months to 3 years

Sizes follow your baby's age — Size 0 for 6–12 months, Size 1 for 1–2 years, and Size 2 for 2–3 years. The waistband is stretchable, so there's comfortable room to grow within each size.

Our sizes are standardised but not one-size-fits-all, so please measure your little one and check the size chart before ordering.

It's semi leak-proof. The 4-layer cotton core soaks up 1–2 wees to catch accidents during potty training, so it isn't a full diaper replacement for long outings or overnight.

For heavier, all-day absorbency, our cloth diapers add a waterproof outer layer.

Everything is machine-washable and reusable. Our cloth diapers are built to withstand 250+ washes, making them a budget-friendly and eco-friendly alternative to disposables over time.

Cute prints are chosen and sent for you as per availability, so every pack arrives with a lovely assorted mix.

It's a curated bundle of newborn essentials — jablas, swaddle, bath towels, langots, dry sheets and more — that arrives already packed inside a free premium hospital bag. There's nothing for you to pack; it's ready to grab for delivery day.

We offer three combos: a 19-piece Essentials Kit, a 31-piece Complete Hospital Kit, and a 25-piece Premium Newborn Kit.

The essentials most Indian parents pack are jablas, a swaddle, cotton langots, bath and face towels, a cap-mitten-booties set, dry sheets, burp cloths and a going-home romper — plus a feeding dress for mom.

Every Tayu's kit is built around this checklist.

• 19-piece Essentials Kit — a light, affordable starter
• 31-piece Complete Hospital Kit — the best value and the widest range of items
• 25-piece Premium Newborn Kit — premium muslin fabrics and a feeding dress for mom

Yes. Every kit comes pre-packed in a free premium hospital bag, with free shipping across India.

Prints and colours are sent as per availability. For the Premium kit, please confirm the feeding dress size via our Instagram or WhatsApp after placing your order.

Please inspect your order as soon as it arrives and contact us within 24 hours of delivery with photos and your unboxing video. Email tayusenterprise@gmail.com or call +91 93638 67151 and we'll sort it out promptly.

An unboxing video is mandatory for every exchange or return request. Please record the entire unboxing in one go, without cuts — it lets us resolve any discrepancy immediately instead of going back and forth.

Exchanges and replacements are accepted only if the product has a manufacturing defect, arrived damaged, or isn't the item you ordered — so please measure your little one and check the size chart before you order. We're glad to help you pick a size if you're unsure.

We also can't accept returns or refunds on sale or clearance items.

Items sent back must be unused, unwashed, and carry all their original tags, with the original invoice and packaging retained. Every returned item goes through a quality check, and exchanges are processed only after it passes.

If an item is found to have been used or washed, it will be sent back to you and the delivery fee will be payable by you.

No — we accept returns of complete items only. Sets, multipacks and combos can't be partially returned.

Once your request is approved, your replacement is delivered within 7 days. Approved refunds are issued automatically and take up to 7 days to reflect in your account. Shipping fees are non-refundable, and all requests are subject to our approval and stock availability.

For refunds on Cash-on-Delivery orders, please share your bank account details so we can transfer the amount. The ₹75 COD fee is non-refundable.

We make every effort to show our colours and prints as accurately as possible, but we can't guarantee how any given screen will display them. Slight variation between your screen and the fabric in your hands is normal.

Yes — prices and product availability can change without notice. Very occasionally a listing may carry a typographical error in price or description; where that happens we reserve the right to correct it and, if necessary, cancel the affected order and contact you.

We may limit or cancel quantities per person, household or order — including orders that look like they've been placed by dealers, resellers or distributors. If we change or cancel an order, we'll try to reach you on the email, phone number or billing address you gave at checkout.

Any personal information you share through the store is handled according to our Privacy Policy. Card details are always encrypted in transit.

The complete details are in our Shipping & Refund Policy, Terms of Service and Privacy Policy. This page is a plain-language summary — where the two differ, the policy pages apply.